At HoboSupply, we aim to ensure customer satisfaction while adhering to EU consumer laws. This policy explains your rights and responsibilities regarding returns.

1. Right to Cancel (EU Cooling-Off Period)

As an EU resident, you have the right to cancel your purchase within 14 days of receiving your order, without giving a reason.

  • Exclusions: The following items cannot be returned or refunded:

    • Personalized or custom-made products.

    • Items that have been used, worn, or washed.

    • Items returned without original packaging or tags.

To exercise your right to cancel, email henry@hobosupply.com within the 14-day period with your order details.

2. Return Conditions

  • Condition of Items: Products must be in their original, unused condition with all tags and packaging intact.

  • Shipping Costs: You are responsible for the cost of returning items unless the product is defective or incorrect.

  • Inspection: Returned items will be inspected upon receipt. If the item does not meet the above conditions, a refund will not be issued.

3. Refund Process

  • Refunds will be processed within 14 days of receiving the returned item or proof of return shipment.

  • Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at henry@hobosupply.com within 7 days of receipt. We may request photos of the issue to process your claim.

For defective or incorrect items, we will provide a replacement or full refund, including return shipping costs.

5. How to Return an Item

  1. Email us at henry@hobosupply.com with your order details and reason for return.

  2. Package the item securely to prevent damage during transit.

  3. Ship the item to the return address we provide via email.

We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

6. Changes to This Policy

We reserve the right to update this Return Policy. Changes will apply to orders placed after the updated policy's effective date.